REFUND & RETURN POLICIES

ACE FILTERS
pride ourselves on providing a premium service and We are committed to your satisfaction.

30 DAY REPLACEMENT GUARANTEE
With all our products we offer a full replacement 30 day guarantee, so if you are not happy with the quality of the products that we have supplied to you, please let us know straight away and return to the products to us with a copy of the tax invoice or packing slip. We will then replace any defective goods or provide a refund.

DAMAGED GOODS REPLACEMENT PROCEDURE
If any of our products reach you in a damaged condition, please contact us immediately so we can put in a claim with the Courier company. We will then happily send a replacement to you.

Please send returns to: Ace Filters Ltd, Hamilton, ph 07 859 2484, fax 07 859 2484

DELIVERY INFORMATION

PACKAGING:
Most of our products include FREE shipping.

DELIVERY COSTS:
Due to rapidly rising delivery costs we reserve the right to change our delivery charges at any time.

DELIVERY INSTRUCTIONS:
While we use independent delivery firms, we will give you an approximate delivery date. If the goods don’t arrive within 24 hours of this date let us know and we will do everything we can to track down any missing parcels.

Please give us full & detailed address information plus a contact phone number.

INTERNATIONAL SHIPPING
Please call or send us an email for International shipping quotes.